Tech trouble?
Fixed remotely.
Fast, secure IT support for homes and businesses. We connect to your computer online, find the problem and fix it — while you watch, from the comfort of your chair.
How remote help works
No call-outs. No drop-offs.
Just three easy steps.
Help is never far away — wherever you are in New Zealand, or anywhere online.
Get in touch
Call, text or email and tell us what's going wrong. We'll arrange a time that suits you.
Download the free app
Install the app, open it, and share the ID and temporary password it shows you. That's it.
Sit back & watch it get fixed
We diagnose and fix the problem on your screen while you watch. Close the app at any time to end the session.
Tech trouble?
Fixed remotely.
Fast, secure IT support for homes and businesses. We connect to your computer online, find the problem and fix it — while you watch, from the comfort of your chair.
Services
Everything fixed online. Nothing to carry in.
For PC and Mac, at home or at work — and so much more.
Remote Assistance
Can't come to us? No need. Book a time and we'll connect to your PC or Mac from anywhere in the world and get everything sorted.
Virus & Malware Removal
Viruses slowing you down? We'll clear them out and protect your computer from future threats.
Performance Optimisation
Running slower than usual? We remotely find the root cause and speed it back up.
Data Protection & Backup
Safeguards so your files are backed up and recoverable — protection against accidental loss.
Data Recovery
Lost or corrupted files? Expert help restoring what matters and keeping it secure.
New Computer Setup
Quick, hassle-free setup — done remotely, so you don't even have to leave home or the office.
Computer & Internet Security
Protection from cyber threats, malware and data breaches — for personal devices and business networks.
Printer & Scanner Fixes
Printer won't print or scanner won't scan? We'll sort the settings and software online.
Tuition
Computing basics, Microsoft Office, Adobe Creative Suite and more — tailored to your pace. Online or in person.
Safe, simple, friendly
Tech help for every age.
Whether you're a first-time computer user or running a busy business, you'll get clear, patient help in plain English — never jargon.
You're always in control
End the session whenever you like — just close UltraViewer or TeamViewer.
A fresh password every time
The password is temporary and changes each time you open the app.
Chat as we go
Simple, step-by-step written instructions, and live chat throughout your session.
At your pace
No rush, no judgement. Ask as many questions as you like.
Meet your technician
Hi, I'm Wayne.
With a background in both Fine Arts and Computer Systems, I offer a wide range of online IT services — from system installation, upgrades and maintenance to security solutions and website design. Based in Taupō, helping people right across New Zealand.
“Empowering your business through seamless I.T. support and innovation.”
— Wayne Frost, BDVA, BCS
How does remote assistance work?
Once you get in touch, we'll send instructions to download UltraViewer (PC) or TeamViewer (Mac). Install it, open it, and share the ID and password it shows — then we can connect and get to work.
Is remote assistance safe?
The risks are very minimal. You stay in control the whole time and can stop the session whenever you like by closing the app. The password is temporary and changes every time, and we can chat throughout.
Is a 6-year-old computer too old?
It's getting on, but it depends on how it performs and what you use it for. Newer software may run slower on older machines, but with proper maintenance and upgrades it can still handle everyday tasks well.
Can you recover data from a damaged hard drive?
Often, yes — depending on the type and extent of the damage. Success isn't guaranteed if the damage is severe, so stop using the drive and get in touch for the best chance of recovery.
What should I do if my computer has a virus?
Disconnect from the internet straight away, then run a full scan with reputable antivirus software that's up to date. Then get in touch — we can clean it up remotely.
How can I prevent future computer problems?
Keep your software and operating system updated, use reputable antivirus, browse carefully, back up regularly to an external drive or the cloud, and use strong, unique passwords. Regular maintenance — and a little help from FrostByte — goes a long way.